Automate the work.
Scale the operation.
Operations Leader with 8+ years of leadership experience and 14+ years of professional experience, now specializing in AI and workflow automation. I build intelligent systems that eliminate repetitive work, reclaim time, and make operations more scalable.
Workflow Automation
Custom Zapier, Make.com and n8n builds that connect your tech stack and remove repetitive task cycles.
AI Agent Deployment
RAG-powered support agents, appointment setters and custom GPT integrations for lead enrichment and content.
Operations Management
Scaling support and collections teams with Salesforce, Tableau and KPI-driven performance coaching.
OPERATIONS TRACK RECORD
My background is rooted in operations leadership: 8+ years leading teams at TaskUs and Golden Goal Global, within 14+ years of professional experience. Improving processes on the floor led me to specialize in AI and workflow automation, where I now build practical systems that cut manual work and help operations run more reliably.
Client Relations Specialist
S8 Acquisition
Operations Team Leader
Golden Goal Global
Data Entry Specialist (Contract)
Emphasys Software
Operations Team Leader
TaskUs
Amazon Customer Service Representative
Sutherland Global Services
Selected Automations
Automated Lead Enrichment
Zapier workflow that captures Youform lead submissions, enriches company data through the Apollo API, then splits high and low priority paths to log leads in Google Sheets, alert Slack, and send an AI-drafted email.
Asana CRM Lead Engagement Workflow
Multi-path Zapier CRM engine triggered by Asana task stages — Ready to Start, No Response, Quoted, Approved and Paid — automating folder creation, AI-personalised follow-ups, quotes and welcome emails.
AI Receptionist
n8n voice-agent backend for Vapi that checks calendar availability, books, updates and cancels appointments, writes booking records to Airtable, and returns structured responses with full error handling.
Facebook Page AI Agent
n8n webhook agent that verifies Meta webhooks, loads page context from a document, answers messages with a Gemini-powered AI agent and conversation memory, then replies through the Graph API.
Basic RAG Knowledge Agent
Retrieval-augmented chat agent in n8n that syncs Google Drive file creates, updates and deletes into a Supabase vector store with Vertex embeddings, so the agent always answers from current documents.
AI Content Repurposing
Zapier workflow that watches Google Drive for new videos, transcribes them with AI, generates blog and social copy, then loops the output into Facebook, LinkedIn and Instagram posting paths.
AI Job Scraper & Resume Tailoring
Slack-triggered n8n pipeline that validates a search query, pulls jobs from a jobs API, loops each result through Gemini to tailor resume content, stores the document in Drive, and drafts the application email.
Xero Transactions → CSV → Asana
Make.com scenario that watches completed Asana tasks, pulls transactions from the Xero API, writes rows to Google Sheets, aggregates them into a CSV and uploads the file back to the Asana task.
Auto-Sort Gmail Attachments on Drive
Make.com automation that watches Gmail, analyses each attachment with AI to generate a clean file name, uploads it into the right Drive folder, logs it in Sheets and confirms by email.
Daily Task Sync to To-Do List
Scheduled Zapier workflow that reads a master Google Sheet each morning, loops through rows, matches them against the to-do list, filters what changed, and updates the tracker automatically.
What the Team Says
Leadership is measured by the people you help develop, the processes you improve, and the teams you help grow.
I am glad to recommend Real as he builds his career in AI automation and operations.
What I appreciate most about Real is that he did not just jump on the AI space. He put in the groundwork first by doing hands-on work in operations and quality. That means he truly understands how processes run every day, where things break, and what it takes to keep everything stable under pressure. Those are the exact skills that make AI and automation useful instead of just cool tech.
Real stands out through his strong leadership, collaboration, and commitment to improving team performance. Beyond his technical skills, he is a joy to work with because of his positive attitude and strong relationships with his teammates.
I had the pleasure of having Real on my team as a Data Entry Specialist. What stood out to me most was his work ethic, reliability, and attention to detail. He took his responsibilities seriously and consistently made sure that his work was accurate and completed with care. In a data-focused role, those qualities made a tremendous difference, and Real could be counted on to do things the right way.
Just as importantly, Real was a collaborative and supportive team member. He worked well with others, was willing to lend a hand, and understood that even the behind-the-scenes work of collecting, maintaining, and organizing data plays an important role in supporting the larger team and the customers we serve.
BUILD. AUTOMATE. SCALE.
Open to AI automation, workflow engineering, and operations-focused opportunities.